We’re fully committed to ensuring the we are accessible to every visitor, all the time. ICC Wales has been designed to allow those with additional needs the opportunity to enjoy and use the convention center. If you have any queries or need assistance during your visit, please speak with a member of staff who will be happy to help.

What facilities and services do you provide for guests with additional needs?
From car parking to accessible toilets, we want your time with us to be as relaxed as possible.

+ Blue Badge Parking Spaces
There are 20 underground car parking spaces available for disabled visitors to International Convention Centre Wales. These spaces are strictly for blue badge holders only and are subject to availability.

+ Accessible Toilets
Fully accessible toilets for men and women are located on every level. There is also a Changing Places toilet located on the ground floor with a height adjustable adult-sized changing bench and a tracking hoist system. There is adequate space in the changing area for the person who needs it and up to two carers and a centrally placed toilet with room either side.

+ Wheelchair Users with Carers
There are up to 25 spaces for wheelchair users in the lower tier of the theatre and 6 spaces in the upper tier for package tickets only. When booking a wheelchair space please let the ticket office know of any specific requirements. For ICC Wales owned events, those who are members of the Hynt Card scheme, we are pleased to offer one complimentary event ticket. You must call our ticket office in advance to book this, 01633 410 250. For all additional members of your party, full ticket charges will apply.

For non ICC Wales owned events, please check the event web page for ticketing details. 

In the event of a medical emergency, please notify a member of security or any member of staff for assistance.